top of page

2. PRIVACY POLICY

Last updated: 18 November 2025

 

1. Who We Are

​

Batch + Brew Coffee Ltd t/a Lindfield Coffee Works (“we”, “us”, “our”) operates this website and is the data controller for all personal information collected through it.

Email: info@lindfieldcoffeeworks.co.uk
Address: Unit 2, 70 High Street, Lindfield, West Sussex, RH16 2HL

We take your privacy seriously and are committed to protecting your personal data.

​

2. What Data We Collect

​

Information you provide:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by third-party providers)

  • Account login details

  • Messages sent to us

  • Course booking information

Information collected automatically:

  • IP address

  • Device information

  • Browsing behaviour

  • Cookies (see Cookies Policy)

Wholesale customers may also provide:

  • Business name and address

  • VAT number

  • Contact person details

 

3. How We Use Your Data

​

We use your data to:

  • process and fulfil orders

  • manage your account

  • send order updates

  • provide customer support

  • administer training courses

  • maintain website functionality

  • send marketing emails (with consent)

  • analyse website performance

  • manage wholesale accounts

 

4. Legal Basis for Processing

​

We process your data under the following legal grounds:

  • Contract: to fulfil orders and provide services

  • Consent: for marketing communications

  • Legitimate interest: improving our website and preventing fraud

  • Legal obligation: for accounting and tax compliance

5. How We Store and Protect Data

Your data is stored using secure systems including:

  • Wix (website platform)

  • WooCommerce (wholesale portal)

  • Gmail / Google Workspace (email and admin tools)

We use secure passwords, two-factor authentication where possible, and restrict access to authorised staff only.

​

6. Sharing Your Data

​

We only share your data with trusted service providers necessary to run our business, including:

  • payment processors (e.g., Stripe, PayPal)

  • delivery companies (e.g., Royal Mail)

  • email marketing platforms

  • website hosting (Wix)

  • wholesale ordering systems (WooCommerce)

We do not sell your data or share it with third parties for their own marketing.

​

7. Marketing Communications

​

You will receive marketing emails only if you have opted in.
You may unsubscribe at any time via the link in any email.

​

8. Your Rights Under GDPR

​

You have the right to:

  • access your personal data

  • correct inaccuracies

  • request deletion (where legally permitted)

  • restrict processing

  • object to processing

  • withdraw consent

  • request data portability

To exercise your rights, email: info@lindfieldcoffeeworks.co.uk

​

9. Data Retention

​

We retain order and account data for up to 6 years, as required by UK tax law.
Marketing data is kept until you unsubscribe.

​

10. International Shipping

​

If you place an order from outside the UK, your personal data may be processed by third-party couriers or customs authorities as required.

​

11. Updates to This Policy

We may update this Privacy Policy occasionally.
Any changes will appear on this page.

bottom of page